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Online Payment Information

"Infinite Campus logo on a green background with the text 'PAYMENT PORTAL INFORMATION' in bold white letters on a black banner across the bottom."

We want to inform you of an important update regarding the Infinite Campus Payment Portal. Beginning this month, Infinite Campus is transitioning to “Stripe” as its new merchant service provider. This change affects how online payments are processed for food service accounts and student fees (including instructional, athletic and technology fees).

To help you prepare, please review the important dates and action steps below.

Temporary Payment Portal Outage: July 11 - July 23

During this time, online payments will not be accepted. You may still make payments by:

  • Mail: Send check or money order to:
    Gahanna-Jefferson Public Schools
    630 Morrison Rd, Suite 200
    Gahanna, OH 43230
    • Important: Include your child's Student ID Number to ensure proper processing.
       
  • In Person: Bring cash, check or money order to the address above.

Action Required

Portal Reopens: July 23

When the payment portal returns, you'll need to update your payment information and re-enter any recurring payments, as your previous data will not carry over.

1. Add Payment Method(s)

Payment methods are used for both food service and school fees. Your current payment information will not be transferred. For security reasons, you must manually re-enter your payment methods.

You can add:

  • Credit/debit cards
  • Bank accounts
    • To validate bank accounts:
      • Automatic Validation: Log into your bank to confirm.
      • Manual Validation: A 24-48 hour delay for confirmation.

Steps to Add a Payment Method:

  1. Go to "Food Service" in the Infinite Campus menu.
  2. Click on "My Accounts."
  3. Select the "Payment Methods" box.
  4. Click the blue "New" button, enter your info, and hit "Save."

2. Re-establish Recurring Food Service Payments

Recurring payments will not carry over for security reasons. You must reconfigure them using your newly established payment method.

Steps to Set Up Recurring Payments:

  1. Click on "Food Service" in the Infinite Campus menu.
  2. Select "My Accounts."
  3. Click the "Recurring Payments" box.
  4. Under "Food Service," click "View."
  5. Set your frequency, amount and payment method.
  6. Click "Save."

For more detailed instructions, including screenshots, please see the attached document. There are no other changes to the way you experience online payments. 

We appreciate your attention to this important update. If you have any questions or need help, please fill out the Infinite Campus Help Form.